Returns policy

RETURNS

If you are not completely satisfied with your purchase, we are sorry to hear that. However, for hygiene purposes, we do not accept returns/exchanges/refunds on any of our lingerie. We also can not accept returns on opened packs of hosiery

We do however accept returns and exchanges for our nightwear and other accessories. Simply return the item to us in its original unused condition within 30 days of receipt. If you would like arrange a return or exchange please contact avecamourlingerieuk@gmail.com.

Returned items should be unused and unworn and must be returned in original packaging with any enclosed documentation.

 

Please note:

Goods will only be accepted for return if they are returned within 30 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

Return address:

Avec amour 

Barkerend Mills

Barkerend road

Bradford

BD3 9BH

 

RECEIVING A REFUND

Refunds are processed within 7 working days of receipt to allow for inspection onto the original method of payment (credit card or Paypal account). We cannot facilitate with refunds to a third party.

You will receive an email once your order has been refunded.

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